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We know that keeping on top of all your business' bills can be a headache. That's why we've made improvements to ours; to make sure it's easy to understand, simple to manage, and a breeze to settle.
Our new look paper bill is easy to read and understand.
- Clear and easy to read
- With itemised charges
- Features contact details for our billing and technical support teams
And you can now take your account online
Once you've received your new style bill, you're ready to get started with online billing at secure.business.bt.com
Setting up online billing
It's quick and easy to set-up your online billing. But if you need support, we're here to help.
Step 1
Visit secure.business.bt.com and click register
Step 2
Enter and confirm your email address
Step 3
Enter your account number - you can find it on a recent bill (it begins 'GP')
Step 4
Enter your bill reference number - again, you can find it on a recent bill less than nine months old (it begins 'M00X')
Step 5
Enter your account details to complete your registration
FAQs
Your first new look bill will be generated on a different date, however all bills thereafter will revert to your normal billing date. Please note, you'll be given a new billing account number which will appear on your first bill.
No. We'll keep your current method of payment the same (although customers paying by direct debit who wish to continue on direct debit will need to set up a new DD due to data protection regulation). This can be done over the phone or by requesting a DD mandate from the billing team. They can be contacted on 0800 066 5965.
No. The new billing contact number is 0800 066 5965. You can find this number on your new bill. You can also email us at bt.wifi.support.newcastle@bt.com
We'll work with you to bring the account up to date, allowing us to then move you over to our new billing system.
Yes, but you can change to paper-free billing on your online profile, or contact our support team who can make this change.
Your paper bill fees depend on the type of bill you get:
- • For a paper summary bill, showing your total spend for the billing period plus a VAT breakdown, it's £4 per bill, ex VAT
- • For a paper itemised bill, showing calls and full details for the billing period, it's £8 per bill, ex VAT
For full fee details and exclusions, see section 15 of the BT price list.
Just switch to paper-free billing. You'll save £4 for each summary bill, and £8 for each itemised bill. So, if we bill you monthly, you'll save £48 or £96 a year, for each billing account.
You'll also dodge the hassle of securely storing, removing, and destroying paper bills.
Plus, you can view, print off and download your bills online anytime, anywhere. Just make sure you add all your billing accounts in My Account.
Forgot your My Account login? Recover it here.
To switch to paper-free billing:
- • In My Account, go to Go paper-free in the left hand navigation
- • You'll now see all the billing accounts you receive paper bills for
- • Choose the billing accounts you want to switch to paper-free and select Next
- • Review which billing accounts you're switching to paper-free
- • Once you're happy, click Confirm and you're done
