Terms & Conditions

Conditions for BT Wi-Fi Sponsored Access Service

Important information

This document sets out the terms and conditions for the provision of BT Wi-Fi Sponsored Access Service. Your agreement with us for the provision of this service is made up of the following terms (each including any other document or information we refer to in those terms):

  • These terms and conditions
  • Any relevant Special Offer Terms;

If any of these documents contradict each other, the terms will prevail in the order set out above.

What we provide

1. The Service is provided to you free of charge, in consideration of you agreeing that we may share your Service usage data with our site partner and/or us placing any advertising or promotions on the login page of the Service and/or sending you [email] marketing communications about the other products and services we provide, the Service comprises:

  • the ability to access the internet and send and receive data through our wireless broadband network and through the internet using wireless technology from a designated site with access points for the service (a hotspot);
  • helpdesk services; and
  • any other facilities that we agree to provide to you.

For the purposes of this clause “site partner” means the owner of the site who has asked us to provide wi-fi connectivity.

2. The Service we provide to you under these terms is for business and consumer use.

3. Any processing of personal data will be carried out in accordance with our privacy policy, a copy of which can be found here - http://bt.com/privacypolicy

When your service starts, ends and your cancellation rights

4. The service starts when you access it using the “free wi-fi” button on one of the relevant log on pages or when you enter the correct password when logging on at a hotspot. The length of time that you will be allowed to access the service free of charge at a hotspot may vary.

5. Your agreement ends when the service you receive ends. You may cancel your agreement with us by logging out of the service.

Using the service

6. If the Service at a hotspot requires a login password in order to access it, then it is your responsibility to obtain it from the site owner at the hotspot.

7. The Service does not include:

  • connection from our network to any customer network;
  • any services when you are connected to the internet;
  • providing you with any computer equipment to access the service or the internet

8. The Service may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.

9. We will provide a telephone helpdesk. Details of this are available on the BT Wi-Fi website https://www.btwifi.comcontact/. If we think that a fault you have reported does not relate to our service we will tell you when you call us.

10. You agree to get any permission needed from someone else if you want to use the service in any country in which this is necessary. This includes the UK.

11. As part of the provision of free wi-fi some Site Partners have asked us to block some website addresses (also known as URLs). If you try to access a blocked website address at a relevant hotspot, then you will not be able to access that website but you will still be able to access other unblocked websites during your browsing session.

12. Except for website address blocking described in paragraph 11, you accept that we have no control over the information transmitted via the service. We have no obligation to compensate you for such information and such use.

13. At selected BT hotspots you may be asked to register your wireless enabled device at that hotspot. This will allow BT to record your device’s wireless interface MAC address and then use it to auto-connect your device, whenever your device connects to our WLAN equipment at a participating hotspot without you having to register at that hotspot. We will retain your MAC address for a period of no more than 6 months from when your registered device was last seen at a participating hotspot, unless you have already opted out from the auto log in service.

14. You accept that we have no control over information you transmit over the service and that we do not examine the use to which you put the service or the nature of the information you send or receive. We have no obligation to compensate you for losses you may incur from such information and such use.

15. We cannot guarantee access to any hotspot for you to use the service, or guarantee that service will continue to be available from any hotspot.

16. You must not use the service or allow the service to be used:

  • in any way which breaks any law or the conditions of any licence or rights of others, or our acceptable use policy which we may amend from time to time and can be found on the BT Wi-Fi website at https://www.btwifi.com/terms-and-conditions/acceptable-use-policy/.
  • to make offensive, indecent, menacing, nuisance or hoax calls or to cause annoyance, inconvenience or needless anxiety;
  • to send, knowingly receive, upload, download, or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing; or
  • in any way that we reasonably think is, or is likely to, adversely affect how we provide the service to you or any of our customers, including but not limited to trying to circumvent the website address blocking functionality to access blocked websites at the hotspot.

We take the types of misuse described in this paragraph 16 very seriously, and you agree to take all reasonable steps to make sure that it does not happen. If we reasonably believe you have misused the service, we may take immediate action to suspend the service or end your agreement with us without telling you first, even if you were not aware that your service was misused.

17. You agree that any content, software or other copyright material is supplied to you for your own private or business use only. You must not copy, modify or publish such material or resell, transfer or supply it to any other person or permit any other person to do these things.

18. You are responsible for making sure any equipment you use to access the service is:

  • suitable for use with the service;
  • adequately protected against external threats such including but not limited to viruses, worm, trojans; and
  • meets any instructions for its use.

19. If you are a business customer you also accept that the service depends on your communications network (including any local area network and intranet) being suitable.

20. If you use the service to access content or software owned or licensed by others who ask you to accept their terms of use, you must keep to these terms.

21. You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in a way that breaks paragraphs 16, 17 and 18 of these general terms, or any other term of this agreement. We will tell you of such claims or legal action and update you on their progress. We will consider any representations you want to make.


22. The service does not prevent you from having extra security e.g. firewalls on your equipment or customer networks.

23. Due to the nature of the service, you accept that we cannot guarantee the security of the service against unlawful access or use. You should make sure that you have adequate security to prevent unlawful access to or use of the service, access to your computing equipment or disclosure of confidential information.

24. You accept that we do not guarantee the integrity, authentication and confidentiality of the information, files and data (including credit card PIN) you may wish to exchange over the internet.

25. If you are supplied with a login password to access the service either by BT or a host at the hotspot then you must take all necessary steps to keep that password confidential and secure, use it properly and not exchange, transfer or sell that password to any third party.

Other things we may need to do

26. We may monitor and record calls made to the helpdesk. We do this for training purposes and to improve the quality of our helpdesk.

27. Occasionally, for operational reasons we may have to:

  • interrupt the service and if we do so, we will restore it as quickly as we can;
  • change the code or access numbers;
  • make minor changes to certain technical specifications, including data-transfer limits associated with the service; or
  • change the login password or disable the password login if a password is required for the service at a specific hotspot

Our responsibility to you

28. We accept responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence. We will not limit this responsibility.

29. Unfortunately, we cannot guarantee that the service will never be faulty.

30. Unless these terms and conditions say otherwise, we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.

31. Unless these terms and conditions say otherwise, we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any indirect or consequential loss or damage whatsoever

32. We do not guarantee that the service will be compatible with your equipment, any software that you may use or your communications network. We cannot guarantee performance of the internet or that you will be able to use the internet. Using the internet is at your own risk.

33. Except as described in paragraph 28, we will not pay you more than £3,000 for any one incident and £6,000 in compensation (even if we have been negligent) in any 12-month period. We will only pay the amounts mentioned in this paragraph 33 for direct losses you have suffered that are reasonably foreseeable.

34. If you are a consumer, nothing in paragraphs 30 to 33 affects your rights under the law relating to faulty or wrongly described service.

35. If any paragraph that limits our responsibility to you is disallowed or is not effective, the other paragraphs will continue to apply.

Matters beyond our reasonable control

36. Sometimes we may be unable to do what we have agreed because of something beyond our reasonable control, which may include: lightning, flood, severe weather, fire, explosion, terrorist activities, anything done by Government or other competent authority or industrial disputes. There may be other reasons too. In these cases, we do not accept responsibility for not providing you with the service.

If you break this agreement

37. Other than for serious misuse described in paragraph 14, we will normally give you an opportunity to put matters right within a reasonable time if you break this agreement

38. However, if you do not do so, we may suspend or end this agreement for the service. We may also suspend the service or end this agreement for the service if you break any other agreement you have with us and do not put matters right within a reasonable time. If we suspend the service or end this agreement for the service, we will tell you what needs to be done before we reinstate it.

39. Sometimes we may choose to ignore it if you break one of our terms and conditions, or we may choose not to enforce a particular term. But even if we do this, we can still choose to enforce that term or take action because you break that or any other term in the future.

Resolving disputes

40. We will try to work through any disputes that you may have with us. However, if we cannot do this, you may refer the matter to any relevant dispute resolution service. Details of these, and of how to refer a dispute, are set out in our code of practice for residential customers and small businesses available on www.bt.com or any other website we may tell you.

Other things we need to tell you

41. We both agree that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.

42. Your agreement with us is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.